Contact Us
Have a question or comment?
Use the form below to send us a message or contact us by mail at:
Opp Ogun State Police Command, Abeokuta-Ibadan Road, Eleweran,
Abeokuta,
Ogun State, NIGERIA.
Monday – Saturday: 7:30am - 8:15pm
Sunday: 12:30pm - 7:30pm
Public holidays: 9:30am - 8:15pm
Phone: 07042991443
Inquiries: info@modusterling.com
Opp NNPC Filling Station, Isale-Oko Sagamu,
Ogun State, NIGERIA.
Monday – Saturday: 7:30am - 7:15pm
Sunday: 12:30pm - 6:30pm
Public holidays: 9:30am - 7:30pm
Phone: 07042991443
Inquiries: info@modusterling.com
Frequently Asked Questions
How am I sure that the products listed on your online store are of the same good quality as the ones in your in-store?
We keep the same high-quality stock for our in-store and online store, there is no compromise in the quality of products we offer to our customers.
How quickly can I get the product I need ordered on your website?
We have tried our best to list our products online based on the interactions we have had in-store with our numerous customers over the years, just follow the department, categories, or collections we have provided to make your online shopping easy. If you are in a hurry, you may want to use our intelligent search engine or simply give us a call and we’ll take it up from there to get you what you want.
What hidden charges should I be aware of when I shop in your online store?
There are no hidden charges when you shop in our online store; when you place your order, we will let you know your shipping fee depending on your delivery address and the total charges you see on your order page is what you pay.
Will my order be delivered on time and how do I know when my order is going to be delayed?
Depending on your delivery address and location you should normally get your order delivered between 2 – 10 days. You will be able to monitor the progress of your order processing and delivery online and should there be an unforeseen situation that may cause a delay in the delivery of your order, we will let you know. Please check our “Order Management Process” document at the footer of every of our webpages.
How do I know about your return policy prior to placing an order?
The link to our return policy is at the footer of every of our webpages and you are please advised to go through our return policy prior to making your order.
How will I make payment for my order and what happens if I have problem with payment for my order online?
We only subscribe to payment gateways that are trusted, reliable, and customer friendly. Sometimes there may be delay in processing transactions due network issues and when that does happen, we will be more than happy to assist you in resolving the issue.
What kind of support is available to customers who may have issues with their orders or the products they purchased from your online store?
Our customer care representatives are always available to attend to any issue you may have with your order or the product you purchased from our online store, call or send us a WhatsApp message (click on “Contact Us” to obtain our phone contact) stating the details of your order such as order number, products description, date of purchase, a copy of purchase receipt, etc, and we shall try our best to offer you solutions.
Suppose I have not seen all the information I needed for me to make an informed decision on a product?
We have tried to provide as much information as possible on the products listed on our website such as features, descriptions, product benefits, and images, however, should you require additional information on any of our products you are more than welcome to call or send us WhatsApp messages (click on “Contact Us” to obtain our phone contact) stating the information you need on the product.
Can I be able to access your websites and place orders using my mobile phone?
Yes, our websites are optimized for mobile devices and are therefore mobile-friendly and are easy and convenient to read, navigate, and use on smartphones and tablets. They also load fast and can process your payments securely online.